Return Policy

Return and Refund Policy

Thank you for shopping at Candy Bouquet of St. Albert. We value our customers and strive to ensure the highest quality of our products. Please read our Return and Refund Policy carefully before making a purchase.

Final Sale: All products sold at Candy Bouquet of St. Albert are considered final sale. Due to the nature of our products, we cannot accept returns or exchanges.

Refunds at Discretion: Refunds are not guaranteed and will be provided solely at the discretion of Candy Bouquet of St. Albert. If you believe your situation warrants a refund, please contact us with a detailed explanation, and we will consider your request on a case-by-case basis.

Damaged or Defective Products: 

  1. Reporting: If you believe you have received a damaged or defective product, please contact us immediately upon receiving your products. Provide clear photographic evidence of the product in its original packaging, showing the seal, packaging condition, and the damage or defect.

  2. Seal Integrity: Products that have a broken or tampered seal will not be eligible for a refund or replacement unless there is clear evidence that the damage occurred during transit and was not caused post-delivery.

  3. Evaluation: We reserve the right to evaluate the condition of the returned product before determining if a refund or replacement is warranted. This may include asking for additional information, photos, or returning the product to us for inspection.

  4. Discretion: Refunds or replacements for damaged or defective products are provided solely at the discretion of Candy Bouquet of St. Albert. We aim to ensure fairness and satisfaction, but we also need to protect our business from potential misuse of our policy.

Refund Process: If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank's policies.

Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please contact us at hello@candy-bouquet.ca or 780-459-7022.